Introducing WPCloud's New AI Support Bot!
Learn about WPCloud's new AI support assistant, designed to quickly answer common hosting questions 24/7.
We're thrilled to announce the launch of our new AI Support Bot, designed to provide quick answers to your WPCloud hosting questions. While still in its learning phase, this tool is powered by our extensive knowledge base and offers 24/7 assistance. It's important to understand that the AI is a tool to assist and enhance the support experience and in no way is meant to replace our amazing support team.
Prerequisites
- No specific prerequisites are needed to interact with the AI Support Bot.
We're excited to introduce our new AI Support Bot, a helpful tool designed to enhance your support experience. This bot is powered by OpenAI's advanced technology, utilizing a private API for secure and confidential interactions. It's trained exclusively on our internal knowledge base, ensuring that the information you receive is accurate and consistent with our policies.
Key Features and Information:
- Data Privacy: The AI Support Bot does not access, store, or share any personal data, including billing information or client data. All interactions are confidential, and no input is shared.
- Secure Platform: Powered by OpenAI using a private API, ensuring all conversations remain private and secure.
- Knowledge Base Driven: The AI is trained on our internal knowledge base, guaranteeing accurate and up-to-date information.
- No Password Requests: The AI will never ask for your passwords. Please do not share any sensitive information with it.
- Learning and Growing: As a new technology, the AI is continuously learning and improving. We will be regularly updating our knowledge base to enhance its capabilities.
- Support Team Still Available: Our dedicated support team remains available 24/7/365. The AI Support Bot is a tool to provide quick answers and standardize responses, but our human support team is always here to assist with more complex issues.
Why We Created the AI Support Bot:
We understand that sometimes you need quick answers to common questions. Our AI Support Bot is designed to be a valuable resource, providing instant support and freeing up our team to handle more complex inquiries. This allows us to provide faster and more efficient support to all our clients.
We Need Your Feedback!
We encourage you to try out the AI Support Bot and share your feedback. Your input will help us improve its performance and ensure it meets your needs.
How To Access the Bot:
You can access the bot directly within this knowledgebase, simply click on the chat icon in the bottom right hand corner. You can also access the bot directly here - https://www.chatbase.co/chatbot-iframe/NFIJewW9zFDNyUsATb0oZ
Common Issues and Solutions
- Issue: The AI Support Bot provides an inaccurate or unhelpful response.
- Solution: Please provide feedback on the response and contact our support team for further assistance.
- Issue: The AI Support Bot does not understand my question.
- Solution: Try rephrasing your question or using different keywords. If you are still having trouble, please contact our support team. Please be patient as our AI bot is still learning, it will improve on an almost daily basis.
Support Options
Our support team is available 24/7/365. You can contact us through our support portal at https://support.wpcloud.ca/clientarea.php or by emailing us at support@wpcloud.ca. While the AI Support Bot is a valuable tool, our team is always here to provide personalized assistance.
Last updated on January 31, 2025