Setting up SPF Records for MailChannels Email Authentication

Overview

Important Notes

• If you use WPCloud's managed DNS service, the SPF record is automatically configured for you - no action required

• DKIM authentication is not required as emails are sent via WPCloud's server cluster hostname

• This guide is specifically for clients using external DNS providers

• If you're unsure who your DNS provider is, contact WPCloud support for assistance

Required DNS Record

Type: TXT
Host: @
Value: v=spf1 include:relay.mailchannels.net ~all

Step-by-Step Instructions

1. Access DNS Settings
• Log in to your DNS provider's control panel
• Locate the DNS management section

2. Add New DNS Record
• Create a new TXT record
• Set the host/name field to @ (represents your root domain)
• Enter the SPF value exactly as shown above

3. Save Changes
• Save the new DNS record
• Wait for DNS propagation (typically 24-48 hours)

Verification

1. Use an SPF record checker tool

2. Perform a DNS lookup for your domain

Common Issues and Solutions

• Issue: Existing SPF Record
• Solution: If you already have an SPF record, merge the MailChannels include statement with your existing record
• The following is just an example of how to merge SPF records: v=spf1 include:relay.mailchannels.net include:yourexisting.spf ~all

• Issue: DNS Propagation
• Solution: Wait at least 24 hours before troubleshooting new DNS records

Support Options

• Submit a ticket through the support portal

• Email support@wpcloud.ca